How to cancel Norton / LifeLock
This guide shows how to cancel, unsubscribe from, or stop your Norton / LifeLock subscription — on iPhone, Android or the web — and how to turn off auto-renewal so you're not charged again.
| Difficulty | Medium — Some retention hoops to jump through. |
|---|---|
| Time needed | ~8 minutes |
| Cancel via | Website, Phone |
| Category | Security |
| Official page | Norton / LifeLock cancel page |
How to cancel Norton / LifeLock: step-by-step
The cancel button only exists where the charge comes from. Check your card statement: APPLE.COM/BILL → use Apple, GOOGLE * → use Google Play, otherwise you were billed directly by Norton / LifeLock.
Billed through an app store? Tap to expand the right steps:
Subscribed on an iPhone or iPad? Cancel via the App Store
- Open Settings on your iPhone or iPad and tap your name at the top.
- Tap Subscriptions.
- Tap Norton / LifeLock, then tap Cancel Subscription and confirm.
- No "Cancel" button here means you were not billed through Apple — use the direct method above.
Subscribed on Android? Cancel via Google Play
- Open the Google Play Store app and tap your profile icon (top right).
- Tap Payments & subscriptions → Subscriptions.
- Select Norton / LifeLock, then tap Cancel subscription and follow the prompts.
- On a computer you can do the same at play.google.com/store/account/subscriptions.
More detail: cancelling on iPhone · on Android
Cancel directly on Norton / LifeLock (web / account)
- Sign in at my.norton.com (or account.norton.com).
- Open the menu → My Subscriptions / Automatic Renewal Settings.
- Turn off Automatic Renewal for each product.
- For a refund within 60 days, contact Norton support to cancel and request it.
- Verify auto-renewal is off.
Open Norton / LifeLock’s cancel page →
⚠️ Watch out for
- Like McAfee, the renewal price jumps — disable auto-renew before the charge.
- LifeLock identity plans may have separate cancellation steps — check both.
How to cancel Norton / LifeLock — FAQ
Will Norton refund my renewal?
Norton offers a 60-day money-back guarantee on annual subscriptions; contact support to cancel and request the refund.
How do I cancel Norton / LifeLock on iPhone or Android?
If you signed up directly, you can cancel Norton / LifeLock from any phone or computer browser in your account settings. If you subscribed through the Apple App Store or Google Play, cancel in that store's Subscriptions screen instead — deleting the Norton / LifeLock app does not stop the billing.
How do I unsubscribe from Norton / LifeLock without being charged again?
Cancel before your next renewal date. Norton / LifeLock keeps your access until the end of the period you've already paid for, and once cancellation is confirmed you won't be billed again. Turning off auto-renewal has the same effect.
Can I cancel Norton / LifeLock without logging in or without account access?
If you can't log in, recover your account first — or cancel where you're billed. The Apple App Store, Google Play or PayPal can stop the payment even without Norton / LifeLock account access. As a last resort, ask your bank to block the recurring charge.
Still being charged?
If Norton / LifeLock won’t let you cancel, send a certified cancellation letter (it’s legally binding), then dispute the charge with your bank and file an FTC complaint.
Last reviewed June 2026. Steps can change — confirm on the service’s official site.